Privacy Policy

1. Introduction

Youssef Tour Guide is committed to protecting the privacy and security of client information. This policy explains how information is collected, used, disclosed and safeguarded when you book a tour, visit this website, or communicate by email, WhatsApp or social media. Practices are designed to align with Moroccan Law No. 09-08 and relevant international data-protection standards.

2. Information we collect

Identification data

We may collect your full name, nationality, date of birth and, where legally or operationally required, passport or visa information. Hotels and certain local authorities in Morocco can require guest identification.

Contact and travel information

This may include your email address, telephone or WhatsApp number, home country, travel dates, group details and itinerary preferences.

Health and safety information

We may ask about dietary restrictions, allergies, mobility needs, fitness levels or conditions that could affect activities such as trekking or camel riding.

Financial data

We may retain payment status, billing details and transaction records. Full card numbers are not stored by Youssef Tour Guide and are handled by the relevant payment provider.

3. How information is used

• To plan and manage bookings, accommodation, transport and local services.
• To comply with applicable Moroccan registration and legal requirements.
• To support traveller safety and meet dietary, medical or accessibility needs.
• To provide itineraries, practical information and emergency updates.
• To send marketing only when you have consented to receive it.

4. When information is shared

We do not sell personal information. Necessary information may be shared with trusted riads, hotels, transport providers, local guides, public authorities when legally required, or emergency and insurance services when necessary for your safety.

5. Security and retention

Reasonable technical and organisational measures are used to protect information, including encrypted website connections and access controls. Information is kept only as long as needed to provide the trip, meet legal or accounting duties, resolve disputes or enforce agreements.

6. Your rights

Subject to applicable law, you may request access to your information, correct inaccurate details, request deletion where retention is not legally required, or object to marketing communications.

7. Photography

Photographs or video may be taken during tours. Consent will be requested for identifiable close-up images, and you may ask not to be photographed or request removal of an image featuring you.

8. Contact

For privacy questions or requests, email contact@yousseftourguide.com or call +212 612-167618.