Terms of Service

1. Contractual relationship

These terms govern the relationship between Youssef Tour Guide, a licensed tourism provider in Morocco, and the person or people booking a tour. Paying a deposit or confirming a booking means you accept the itinerary, quotation and these terms.

2. Booking and payment

A booking is confirmed once the deposit stated in your written proposal has been received and a confirmation has been issued. Unless a proposal states otherwise, the remaining balance is due 30 days before the tour begins. Bookings made within 30 days may require full payment. Any bank or currency-conversion fees are the traveller’s responsibility.

3. Traveller responsibilities

• Insurance: Comprehensive travel insurance covering medical care, cancellation, repatriation and appropriate activities is required.
• Health: Please disclose conditions or mobility needs that may affect safe participation.
• Documents: Travellers are responsible for valid passports, visas and entry requirements.
• Punctuality: Timely departure matters, particularly for mountain and desert routes.

4. Itinerary flexibility

Moroccan travel can be affected by weather, road closures, local events or other circumstances. Itineraries are a good-faith plan and may be adjusted for safety or practicality. The guide’s decision is final on immediate safety matters. If named accommodation becomes unavailable, an equivalent or better alternative will be sought.

5. Services and liability

Hotels, transport companies and other suppliers are independent providers selected with care. To the extent permitted by Moroccan law, Youssef Tour Guide is not liable for independent acts or omissions outside its reasonable control. Personal luggage and valuables remain the traveller’s responsibility.

6. Conduct and cultural respect

Travellers must comply with Moroccan law and show reasonable respect for local customs, communities, guides and service providers. Threatening, abusive, illegal or unsafe conduct may result in termination of services without refund.

7. Force majeure

We are not responsible for failure caused by circumstances beyond reasonable control, including natural disasters, serious weather, civil unrest, strikes, border restrictions, government action or major transport disruption.

8. Complaints and governing law

Please tell Youssef immediately about a concern during the tour so there is an opportunity to resolve it. Formal claims should be submitted in writing within 15 days after the tour. These terms are governed by Moroccan law, with unresolved disputes subject to the competent courts of Marrakech.